Frequently Asked Questions
Everything you need to know about Dreame Israel products and services.
What is the warranty period for Dreame products in Israel?
All Dreame vacuum cleaners and appliances purchased through our official store come with a comprehensive 24-month local warranty covering manufacturing defects and technical malfunctions.
How long does shipping take within Israel?
We offer fast nationwide delivery. Orders are typically processed within 24 hours and delivered to your doorstep within 3 to 5 business days, depending on your location.
Are the products sold on this site original and official imports?
Yes, we only sell 100% original Dreame products. As an authorized retailer, our stock consists of official imports designed for the Israeli power grid with local plugs and certified safety standards.
What is your return policy?
You can return any unused product in its original, unopened packaging within 14 days of purchase for a full refund, minus any applicable shipping or restocking fees as per Israeli consumer protection laws.
Where can I find replacement parts and filters?
We stock a full range of genuine accessories, including HEPA filters, roller brushes, and mop pads, available directly on our website to ensure your device maintains peak performance.
Which payment methods do you accept?
We accept all major Israeli credit cards (Visa, Mastercard, Isracard, American Express), PayPal, and offer the option for interest-free installments to make your purchase more convenient.